NFT Knox allows the redemption of any asset at any time. Should a wallet owner wish to take possession from our secure storage location, the following steps must be completed:

  • Register the mailing address the asset should be sent to. You will be asked to fill out your name, physical address, phone number, and email for a three-factor authentication process (wallet address, phone number, and email). This registration step must be completed using the same wallet holding your NFTs* and using MetaMask
  • Transfer the NFT you want to redeem to the NFT Knox Redemption address via the Polygon network. NOTE: NFT Knox will permanently destroy any redeemed NFT after mailing out the corresponding physical asset. Users will not have their NFT returned.
  • STREAMLINED SHIPPING OPTION: Happy with our default shipping & insurance choices? There’s no further action. We’ll ship out your items in 3-5 business days! Once registration through Metamask is completed, you will receive the mailing address confirmation and shipment tracking number from
  • OR
  • CUSTOM SHIPPING OPTION: Need custom shipping, insurance, or packaging? No problem. Once registration through Metamask is completed, you will receive the mailing address confirmation from with details over your redemption. Complete the following steps:
  • STEP 1: Respond to with the following: preferred carrier if shipping within the US or Canada (FedEx, UPS, or USPS) shipping time frame(next-day air, express, or standard delivery) any insurance coverage associated with shipment based on the item’s sale price value. preferred delivery package (standard, no additional cost, or encased - $75 USD equivalent of MATIC)
  • STEP 2: In 24-hours, you’ll receive an email from with a total shipping cost calculation. Make payment to NFT Knox by way of MATIC or WETH transfer to the NFT Knox Redemption address**. We ship out your items within 3-5 business days and you’ll receive a shipment tracking number from

* Should you lose your keys or your wallet become compromised, please contact
** NFT Knox is not responsible for user transfers to the wrong wallet address.